Mandurah North, Cockburn and O'Connor, Western Australia
Leaping into a new venture
Gretchen Bantock was nervous when she first learnt that her husband Don had purchased a business. "It was a significant investment, so I thought I'd better get in there and make it work," she said. Their store at Osborne Park WA was among the first franchised Bedshed outlets to open and 26 years on it remains highly successful.
A family affair
Gretchen and Don’s son Don Jr was heavily involved in Osborne Park before purchasing his own franchised store at Midland, also in WA, six years ago. It's a labour of love for nearly 80 year old Don, who worked in the wool industry before joining the Bedshed franchising family.
The key to success
"We employ quality staff, we apply common sense and we enjoy unwavering support, practical input and advice from Bedshed management.” says Don. "We also deliver a standard of customer service others can't compete with – the golden rule of retailing is to treat our customers as we would wish to be treated." "We understand what our customers want and we're able to deliver that because we participate in Bedshed's overseas buying trips to meet suppliers, check on quality and have input into new products.”