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5th Aug 2020, 12:13:38 AM

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Bedshed COVID-19 Update

Update as of 21 July 2020

Following changes in relation to Covid-19 restrictions across Melbourne and the Mitchell Shire and mandatory requirement of wearing face coverings outside of the home, please be assured that Bedshed is responding accordingly.

All Bedshed stores remain open and practicing required hand hygiene and social distancing requirements. Within restricted areas across Victoria, all store staff will be wearing appropriate face coverings and we request all customers, unless exempt, ensure face coverings are worn when shopping in our stores.

The affected stores will only be offering contactless delivery and collection options. The Bedshed 60 Night Comfort Guarantee and Mattress collection is also impacted. Full details outlined below. Thank you for your understanding.

Our retail stores remain open

All our retail stores remain open, including in Metropolitan Victoria, and practicing recommended hygiene, including the use of disposable pillow protectors, availability of hand sanitiser, social distancing practices and wearing face coverings* in-store. For further details refer to Bedshed COVID-19 Update 20 March below.

You may prefer to browse our website and shop online with us from the comfort of home. Our expert staff at your local store are also happy to chat to you over the phone. Find your nearest store.

*Victorian stores only

Delivery Options

From today 8th July, for Metropolitan Melbourne, we have put on hold our in-home delivery, mattress retrieval and assembly services. This position will be reviewed in six weeks’ time. We will continue to offer Contactless Delivery and Collection and our stores will work out with you a secure location for the product to be delivered to limit face to face contact.

Outside of Metropolitan Victoria, our stores will discuss with each customer an agreed method of product delivery as customers in these regions may continue to choose for the items to be delivered into their homes, access our assembly and mattress retrieval services, or can continue to opt for contactless delivery or collection.

60 Night Comfort Guarantee

In metropolitan Victoria, as we have put on hold our mattress retrieval service, any Comfort Guarantee returns will not be processed until restrictions are lifted. We will review this position in six weeks’ time – please discuss with your store.

For all other regions, our original 60 Night Comfort Guarantee exchange offer terms apply – 60 night exchange period. T&C’s apply. View the 60 Night Comfort Guarantee Terms & Conditions.

Staying Connected

Given the changing situation of Coronavirus (COVID-19), we will continue to publish updates on our website. If you have any further questions, please contact us via email:info@bedshed.com.au


Update as of 8 July 2020

Following yesterday’s announcement of stage three restrictions reinstated across metropolitan Melbourne, several of our stores have been impacted and we have made some changes as we continue to prioritise the health and safety of our customers and staff.

All Bedshed stores remain open. However, within the restricted areas of Metropolitan Melbourne, these affected stores will once again only be offering contactless delivery and collection options. The Bedshed 60 Night Comfort Guarantee and Mattress collection is also impacted. Full details outlined below.

Our retail stores remain open

All our retail stores remain open, including in Metropolitan Victoria, and practicing recommended hygiene, including the use of disposable pillow protectors, availability of hand sanitiser and social distancing practices in-store. For further details refer to Bedshed COVID-19 Update 20 March below.

You may prefer to browse our website and shop online with us from the comfort of home. Our expert staff at your local store are also happy to chat to you over the phone. Find your nearest store.

Delivery Options

From today 8th July, for Metropolitan Melbourne, we have put on hold our in-home delivery, mattress retrieval and assembly services. This position will be reviewed in six weeks’ time. We will continue to offer Contactless Delivery and Collection and our stores will work out with you a secure location for the product to be delivered to limit face to face contact.

Outside of Metropolitan Victoria, our stores will discuss with each customer an agreed method of product delivery as customers in these regions may continue to choose for the items to be delivered into their homes, access our assembly and mattress retrieval services, or can continue to opt for contactless delivery or collection.

60 Night Comfort Guarantee

In metropolitan Victoria, as we have put on hold our mattress retrieval service, any Comfort Guarantee returns will not be processed until restrictions are lifted. We will review this position in six weeks’ time – please discuss with your store.

For all other regions, our original 60 Night Comfort Guarantee exchange offer terms apply – 60 night exchange period. T&C’s apply. View the 60 Night Comfort Guarantee Terms & Conditions.

Staying Connected

Given the changing situation of Coronavirus (COVID-19), we will continue to publish updates on our website. If you have any further questions, please contact us via email: info@bedshed.com.au


Update as of 24th June 2020

With easing of COVID-19 restrictions rolling out across the country, at Bedshed we continue to follow the latest in Government advice. As we navigate our way through each new phase we are responding accordingly and continuing to prioritise the health and safety of our customers and staff.

Our retail stores remain open

All our retail stores remain open and practicing recommended hygiene, including the use of disposable pillow protectors, availability of hand sanitiser and social distancing practices in-store. For further details refer to Bedshed COVID-19 Update 20 March below.

Or, you can shop from home via our website or by giving us a call

You may prefer to browse our website and shop online with us from the comfort of home. Our expert staff at your local store are also happy to chat to you over the phone. Find your nearest store.

Delivery Options – In-home Delivery or Contactless Delivery & Mattress Retrieval Service

Our stores will discuss with each customer an agreed method of product delivery as customers may now choose for the items to be delivered into their homes*, or opt for contactless delivery by advising a secure location for the product to be delivered to limit face to face contact. As of 24th June 2020, out mattress retrieval service will be reinstated*.

60 Night Comfort Guarantee

As we have now reinstated mattress collection*, we have reverted back to our original 60 Night Comfort Guarantee exchange offer terms – 60 night exchange period. T&C’s apply. View the 60 Night Comfort Guarantee Terms & Conditions.

Staying Connected

Given the changing situation of Coronavirus (COVID-19), we will continue to publish updates on our website. If you have any further questions, please contact us via email: info@bedshed.com.au

To stay connected you can also follow us on Facebook or Instagram and access our website 24/7.

We thank you for your support and we look forward to continuing to welcome you in our stores.

We’re all in this together and when it is over, we will very much look forward to welcoming you back through our doors to service all your mattress and bedroom furniture needs.

*Subject to local area COVID-19 restrictions


Update as of 5 June 2020, 17:00 WST

At Bedshed, we continue to follow the latest advice in relation to COVID-19. As we move through the phased ‘easing of restriction’ we are responding accordingly and continuing to ensure the health and safety of our customers and staff is priority.

Our retail stores remain open

All our retail stores remain open and practicing recommended hygiene, including the use of disposable pillow protectors, availability of hand sanitiser and social distancing practices in-store. For further details refer to Bedshed COVID-19 Update 20 March below.

Or, you can shop from home by browsing our website and giving us a call

You may prefer to browse our website and shop with us from the comfort of home. Our expert staff at your local store can service your needs over the phone and arrange delivery so you don’t have to leave your home. Find your nearest store.

Delivery Options – In-home Delivery or Contactless Delivery

Our stores will discuss with each customer an agreed method of product delivery as customers may now choose for the items to be delivered into their homes, or opt for contactless delivery by advising a secure location for the product to be delivered to limit face to face contact. For the time being, however, our mattress removal service will remain on hold. For further details refer to Bedshed COVID-19 Update 20 March below.

60 Night Comfort Guarantee Extended

With current health and safety measures in place, we are still unable to collect mattresses. Therefore, the extension to our 60 Night Comfort Guarantee exchange period to 120 Nights remains in place. T&C’s apply. View the 60 Night Comfort Guarantee Terms & Conditions.

Staying Connected

Given the changing situation of Coronavirus (COVID-19), we will continue to publish updates on our website. If you have any further questions, please contact us via email: info@bedshed.com.au

To stay connected you can also follow us on Facebook or Instagram and access our website 24/7.

We thank you for your support and we look forward to continuing to welcome you in our stores.

We’re all in this together and when it is over, we will very much look forward to welcoming you back through our doors to service all your mattress and bedroom furniture needs.


Update as of 1 April 2020, 17:00 WST

As the COVID-19 outbreak continues to have significant impact, we want to communicate how we are responding at Bedshed.

Our retail stores remain open

Bedshed is following Government advice and, at present, all our retail stores remain open and practicing recommended hygiene and social distancing practices in-store. For further details refer to Bedshed COVID-19 Update 20 March below.

Or, you can shop from home by browsing our website and giving us a call

You may prefer to browse our website and shop with us from the comfort of home. Our expert staff at your local store can service your needs over the phone and arrange delivery so you don’t have to leave your home. Find your nearest store.

Contactless Delivery

We are now offering contactless delivery. Our stores will discuss with each customer an agreed secure location for the product to be delivered, with the aim of limiting the requirement for face to face contact. For further details refer to Bedshed COVID-19 Update 20 March below.

60 Night Comfort Guarantee Extended

With current health and safety measures in place, we are unable to collect mattresses.  Therefore, we have now extended our 60 Night Comfort Guarantee exchange period to 120 Nights. T&C’s apply. View the 60 Night Comfort Guarantee Terms & Conditions.

Staying Connected

Given the changing situation of Coronavirus (COVID-19), we will continue to publish updates on our website. If you have any further questions, please contact us via email: info@bedshed.com.au

To stay connected you can also follow us on Facebook or Instagram and access our website 24/7.

The situation has presented unprecedented changes for all of us and we thank you for your understanding and support.

We’re all in this together and when it is over, we will very much look forward to welcoming you back through our doors to service all your mattress and bedroom furniture needs.


Update as of 20 March 2020, 17:00 WST

Dear Valued Customers,

In these unprecedented times, we want to reassure you that the health and well-being of you, and our Bedshed staff and families nationwide, are our greatest priority.

Our stores remain open and our teams will continue to make you feel welcome and do all they can to offer a seamless customer experience.

As you would appreciate, in line with Australian Government and Health Authorities’ advice, we have adjusted some practices and some things are now being done differently.

Our in-store sales staff will be taking extra care, washing/sanitising their hands before and after interacting with customers and, where possible, hand-sanitiser or our in-store wash facilities, will be available for use by our customers.

All staff are adhering to the latest in social distancing advice and we have adopted a ‘no touching’ policy for staff and customers.

Our daily cleaning routines have been enhanced to ensure that our wider store environment remains clean and sanitised, through regular cleaning of in-store surfaces using an antibacterial solution.

We have also introduced a single use pillow cover policy, so that customers wishing to try out our mattresses can do so with peace of mind.

If you prefer to shop from the comfort of your home, our website is available to browse 24/7, and as the bedroom experts, we are more than happy to discuss your needs over the phone, offer advice, take orders and arrange for Click & Collect or delivery. Please feel free to contact your local store, during normal trading hours.

In relation to our delivery, we are now offering contactless delivery. Our stores will discuss with each customer an agreed secure location for the product to be delivered, with the aim of limiting the requirement for face to face contact.

We appreciate that many customers may not have the means to move mattresses and furniture through their home, however, we have made this decision with the health and safety of our customers and staff in mind.

We will no longer require you to sign for goods on collection, rather a photo will be taken to confirm delivery. Should assembly be required, this will be at the discretion of each store and discussed at the time of booking your delivery.

We will no longer be offering a mattress removal service, but we will provide alternative options for you to arrange. Our aim is to service you with an agreed outcome that is safest for both you and our delivery personnel. A large plastic bag for storage of your old mattress can be provided if requested.

We continue to keep close to Australian government and health authorities’ advice as the situation evolves. The one constant you can rely on is our commitment to keep our Bedshed customers, staff and families as safe as possible.

Thank you for your continued support.

Gavin Culmsee
Bedshed General Manager