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Love it or exchange it

60 Night Comfort Guarantee

Congratulations.

You've just bought or are thinking about buying a new mattress. Good for you. It's a pretty big investment but worth every cent. After all, you'll spend a third of your life in bed, so you deserve to be comfortable. One thing to remember is that it can take a little while for your body to adjust to your new mattress, and vice-versa. In our experience (something we have lots of) it usually takes around 30 nights for that to happen.

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What happens if it isn't a match made in heaven?

When you choose a new mattress, it's common to only spend five minutes trying it out in store, laying on your back, fully dressed. It's not quite the same as when you're at home, in your pj's and hugging a pillow while you sleep. That's why we offer our 60 Night Comfort Guarantee. You'll probably know if it's a match made in heaven after 30 nights, but we give you another 30 nights on top of that - 60 nights in total - so you can be absolutely sure.

To qualify for our 60 Night Comfort Guarantee we do ask that you purchase an approved mattress protector at the same time. That way, if you do need to return your mattress it will be in perfect condition, allowing us to gift it to one of our worthy charity partners.

Click here to read the full terms and conditions for our 60 Night Comfort Guarantee.

Not happy? No problem.

If you're not happy with your new mattress after sleeping on it for 30 nights, let us know by reaching out to the store you purchased it from.

Reach out Number One

Reach out.

Get in touch with the store you bought your mattress from. We'll make an appointment for you to drop in for a chat with one of our bedroom experts and they'll take you through a personalised refitting.

If you purchased your mattress online you can still follow the process above, reaching out to the store that fulfilled your order. If you can't make it into the store, they'll still be able to help you out over the phone.

Tell us what the problem is, and choose another mattress Number Two

Tell us what the problem is, and choose another mattress.

Is your new mattress too soft or too hard? Do you find yourself waking up every time your partner moves? Or maybe it makes you too hot or too cold and you're wishing you got that high tech cooling gel after all?

Whatever the problem, our bedroom experts will help solve it.

Quick, no-fuss changeover Number Three

Quick, no-fuss changeover.

When we deliver your new mattress, we'll take the other one away.

A win-win situation Number Four

A win-win situation.

You now have your ideal mattress and we have a happy customer. What more could one ask for?

A feel-good finale Number Five

A feel-good finale.

Every cloud, or mattress in this case, has a silver lining.

We won't resell your returned mattress. Instead, we'll donate it to one of our community partners, who in turn will make sure it goes to a deserving home.

Terms & Conditions
  • The mattress must be slept on for a minimum of 30 nights from the date of delivery. Under the Comfort Guarantee, mattresses are only able to be exchanged after they have been slept on for 30 nights and before 60 nights (inclusive) from the date of your mattress delivery.
  • Proof of purchase must be presented to claim an exchange. The mattress exchange is limited to one only within the 30–60 night period. No further exchanges will be accepted once a replacement mattress is received (except as required by law).
  • The exchanged mattress must be of the same size as the original mattress purchased (e g. king size exchanged for a king size only) The Comfort Guarantee exchange must take place at the store from which the mattress being exchanged was originally purchased
  • A Bedshed approved waterproof mattress protector must be purchased for your mattress at the same time as your mattress and appear on the same invoice. This mattress protector must be used on your mattress at all times from the very first night until the last night.
  • A mattress that is, in Bedshed’s opinion, damaged or soiled in any way will be exempt from the Comfort Guarantee and unable to be exchanged.
  • A structurally sound bed frame/base is essential to the performance and comfort of your mattress. The mattress must be used on an appropriate bed frame/base. Solid timber slats should be no more than 8cm apart. Failure to use a suitable bed frame/base will result in your 60 night guarantee being voided and the mattress unable to be exchanged. Bedshed reserves the right to inspect the bed frame/base.
  • Comfort Guarantee exchanges are based on the Recommended Retail Price (RRP) of both the original and replacement mattress, as at the date of the replacement, regardless of whether the original mattress was bought on promotion.
  • If the replacement mattress selected has a higher RRP than the original mattress, the customer must pay the difference (plus applicable delivery charges) prior to the exchange taking place. If the replacement mattress selected is priced at a lower RRP than the original mattress, no refund for the difference in price will be given.
  • A service fee will be charged to customers for delivery and pick-up of mattresses. The fee will vary by region and will be advised by the store.
  • The Bedshed Comfort Guarantee applies to standard mattresses only. Custom orders, special sizes, and floor stock models are exempt from the Guarantee.

The final decision to exchange mattresses is at the discretion of the store. The benefits given to you by this Guarantee are in addition to other rights and remedies that you may have under any applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have any queries regarding the Guarantee, please contact Bedshed Franchising Pty Ltd. Our address details are as follows: 30/32 Guthrie St, Osborne Park, WA 6017 ph 08 9445 1055.

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Bedshed is one of Australia's largest mattress, bedding and bedroom furniture retailers. We carry ranges of beds, bedroom suites, children's bedroom furniture, headboards & bases and mattresses from brands like Sealy, Sleepmaker, Tempur, Kingsdown, Dreamsense and Insignia, as well as a wide range of manchester and pillows.

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