Love it or exchange it
60 Night Comfort Guarantee
You've just bought or are thinking about buying a new mattress. Good for you. It's a pretty big investment but worth every cent. After all, you'll spend a third of your life in bed, so you deserve to be comfortable. One thing to remember is that it can take a little while for your body to adjust to your new mattress, and vice-versa. In our experience (something we have lots of) it usually takes around 30 nights for that to happen.
What happens if it isn't a match made in heaven?
When you choose a new mattress, it's common to only spend five minutes trying it out in store, laying on your back, fully dressed. It's not quite the same as when you're at home, in your pj's and hugging a pillow while you sleep. That's why we offer our 60 Night Comfort Guarantee. You'll probably know if it's a match made in heaven after 30 nights, but we give you another 30 nights on top of that - 60 nights in total - so you can be absolutely sure.
To qualify for our 60 Night Comfort Guarantee we do ask that you purchase an approved mattress protector at the same time. That way, if you do need to return your mattress it will be in perfect condition, allowing us to gift it to one of our worthy charity partners.
Click here to read the full terms and conditions for our 60 Night Comfort Guarantee.
Not happy? No problem.
If you're not happy with your new mattress after sleeping on it for 30 nights, let us know by reaching out to the store you purchased it from.
Get in touch with the store you bought your mattress from. We'll make an appointment for you to drop in for a chat with one of our bedroom experts and they'll take you through a personalised refitting.
If you purchased your mattress online you can still follow the process above, reaching out to the store that fulfilled your order. If you can't make it into the store, they'll still be able to help you out over the phone.
Tell us what the problem is, and choose another mattress.
Is your new mattress too soft or too hard? Do you find yourself waking up every time your partner moves? Or maybe it makes you too hot or too cold and you're wishing you got that high tech cooling gel after all?
Whatever the problem, our bedroom experts will help solve it.
Quick, no-fuss changeover.
When we deliver your new mattress, we'll take the other one away.
A win-win situation.
You now have your ideal mattress and we have a happy customer. What more could one ask for?
A feel-good finale.
Every cloud, or mattress in this case, has a silver lining.
We won't resell your returned mattress. Instead, we'll donate it to one of our community partners, who in turn will make sure it goes to a deserving home.