Your nearest store would be happy to accept your order over the phone. You can find your nearest store here.

Our Bedshed in-store team are the go-to people for product information. Reach out to your nearest store to pose your questions.

We do! Bedshed is committed to helping make your purchases as easy as possible, with flexible finance options. Click here to learn more about Interest Free Finance.

WARNING! Freestanding bedroom furniture 500mm and over in height can become unstable and pose a serious risk, such as injury or death, especially to children. To minimise the danger of tipping:

• Avoid placing objects that may tempt children to climb, such as toys or televisions, on bedroom furniture surfaces, such as dressing tables and tallboys.
• Be cautious with placement—carpet, uneven flooring, and excessive force can increase the instability of furniture items.
• Secure tallboys, chests, dressers, and bedsides to a wall using the provided fixing device, ideally installed by a qualified tradesperson.
• Prevent accidents by not opening multiple drawers at once, allowing children to climb, or putting pressure on open drawers.
• Click here for more information on freestanding furniture safety to ensure proper installation and regular checks.

Safety Tips:

• Always secure furniture by attaching, bolting, or mounting it to walls or floors.
• Always avoid placing heavy items on top shelves and drawers.
• Do not allow children to climb on furniture.
• Never place tempting objects, such as toys, on furniture surfaces, as this may encourage children to climb and attempt to reach them. Never put a TV on furniture.
• Place furniture carefully, and do not place unstable furniture near where children play.
• Install locking devices on all drawers to prevent children from opening them and using them as steps.
• Never open more than one drawer at a time.

To ensure safety while using a bunk bed, it's crucial to follow proper guidelines, as improper use can lead to serious injuries, with falls being the most common cause.

Please consider these important precautions to avoid accidents:

• Choose a mattress that correctly fits the upper bunk bed.
• While the appropriate age for bunk bed use depends on a child's maturity and development, it is generally advised that children under nine years of age should not sleep in the top bunk.
• Assemble the bed carefully, securing guardrails on all four sides of the top bunk with proper spacing for access openings.
• Regularly inspect connections and fasteners to confirm they remain strong and secure, preventing the risk of collapse.
• Keep the area around the bunk bed free from blind and curtain cords, heaters, lights, and ceiling fans.
• Supervise children when they use the ladder and ensure young children do not attempt to climb the ladder on their own, while unsupervised.

Click here for further details on Bunk beds guide and safety.

Click here for more information on Product Safety.

Yes, however availability may vary between stores. Upon putting in your postcode you will be shown stores with stock near your location.

Certain products, such as the Mix & Match Infinity range are only available for in store purchase.

Once your order has been placed all queries must be made directly with the store listed on your order confirmation.

If you have a question about an order you've placed online, please contact the store listed on your order confirmation.

If you have a question regarding the use of our website, please contact us via our Contact Form.

All payments are securely processed over HTTPS and your card information never touches our servers. All payment processing is done by Commonwealth Bank of Australia Simplify Commerce Portal. All details are sent over SSL, which is a 2048-bit RSA-encrypted channel.

We accept the following forms of payment:

• Major Credit and Debit Cards: Visa, Mastercard, American Express

Shop with confidence through our preferred, buy now pay later, and interest-free finance providers, which are listed below. These are available across our website and network of stores. However, certain stores may have additional options available – so if you’re looking for a certain provider not listed below, reach out to your nearest store to query.

• Zip
• Latitude Gem Visa credit card
• Afterpay

If your purchase requires assembly, you will have the ability to add assembly service to your order at time of purchase. This fee is based upon the complexity of the product and time required to assemble. If you decide after you place your order that you'd like assembly service added, you can contact the store fulfilling your order to add this.

You can! If you select 'Click & Collect' at checkout the selected store will contact you within 24 hours to arrange a time to collect your goods. Please note collection times may vary as certain items may need to be sourced from external warehouses.

Upon collection you must provide:

• A valid photo ID (passport, drivers license) matching the authorised person's details as listed on this email.
• This order confirmation email either on your mobile phone or printed out.
• The credit card you used to pay for the order.

When you purchase direct from a store delivery fee is dependent on that store’s delivery conditions.

When you purchase online, delivery costs are dependent on the type of items you purchase, as well as the delivery distance.

* Delivery prices updated March 2026 reflective of global events and consequent pressure on fuel prices.

* If you purchase multiple Large items, or a combination of Large and Small items, you will only be charged the Large Item Delivery Fee once. Excludes locations that cannot be reached solely by road.

** If you purchase multiple Small items, you will only be charged the Small Item Delivery Fee once.

For further delivery terms and conditions click here.

We deliver most days of the week, however delivery days will vary by store and delivery timing will depend on the availability of the items purchased. Once you place your order a staff member will be in contact to discuss delivery with you.

We deliver to most locations across Australia. If you are located 75km or less away from the store of your choice, you will be advised of delivery timeframes and fees at checkout. If you are further than 75km away from our stores, your order will be processed as an online quote and the store will directly be in contact with you to confirm the exact location and to finalise the order by taking full payment inclusive of the quoted delivery fees.

Delivery times are subject to the stock availability of the product you wish to purchase. As you add items to your cart the estimated stock availability and delivery timeframes of those items will be displayed from your three nearest stores at the checkout, or this information can also be viewed on the product page by clicking the ‘check stock availability’ icon.

An express delivery banner icon will also appear below selective product images to stipulate exclusive products that are available for Express next-day delivery – alternatively, you can view our range of selected products available for next-day delivery here.

Please be mindful that occasionally delivery timeframes may vary depending on unexpected external factors, such as freight delays, although the store will communicate this information to you at their earliest convenience.

Unfortunately we do not deliver to PO Boxes. Delivery address must be a physical location.

If you purchase only smaller linen items and accessories your order will be delivered via Australia Post. If you purchase bulky furniture items your entire order will be delivered via truck. We do not split delivery, so if you purchase pillows etc as well as furniture, all items will be delivered at the same time via truck.

At Bedshed, we acknowledge the importance of sustainability and its environmental impacts. While removing your old mattress is at the discretion of each store and may involve an additional fee, we encourage you to consider Soft Landing’s mattress recycling services in Australia if your store does not offer this option. Soft Landing provides collection and pickup services across WA, NSW, ACT, and VIC, with plans to expand to more areas in the foreseeable future. If you reside outside these regions, note that some local councils are implementing mattress recycling programs. Contact your local council to find out more. For further details, visit Soft Landing's website or contact your nearest Bedshed store for additional options.

Yes. A person over the age of 18 years is required to receive the items delivered by our team. Ideally the individual name on the order will be available to receive the delivery, particularly if you've paid by credit card.

Where this is not possible the person receiving the order may need to:

• Provide proof of identity, as well as the credit card used for payment.
• Provide proof of consent to receive the order.

If we deliver your items at the agreed day and time and a suitable person is not available to receive the items, we will be unable to deliver the order and we'll endeavour to contact you to arrange re-delivery. Please note that an additional delivery fee for the replacement delivery may apply.

Removal of the packaging is included in delivery if you would like your mattress unbagged at that time.

Yes, if you have purchased assembly service we will unbox your furniture and remove the packaging for you. If you have not purchased assembly service we will deliver the boxes to the room of your choice.

During the checkout process, we will ask numerous questions that will determine the complexity of the location to which your purchase needs to be delivered to. For all standard deliveries, no additional fees for upstairs delivery are required, although for express deliveries the courier will only deliver to your door. Please ensure that the pathway to the delivery area is clear, and that the products you have ordered fit through stairs, gaps, and doorways!

Please ensure that we will have unobstructed access to your property, and that any fragile objects are moved out of the way of the delivery area. If assembly is required, please ensure that our team have enough space to work in.

If your purchase requires assembly, you will have the ability to add assembly service to your order at time of purchase. This fee is based upon the complexity of the product and time required to assemble. If you decide after you place your order that you'd like assembly service added, you can contact the store fulfilling your order to add this.

If you need to cancel your order prior to delivery, you need to contact the store fulfilling your order to begin the process. Cancellations for change of mind will not be accepted, unless at the absolute discretion of the Bedshed store fulfilling the order. Stock is not always held on hand and once an order is placed with the manufacturer it is then made specifically for you. Changing or cancelling an order that has gone into production may carry a restocking fee at the store/manufacturer's discretion.

If you need to change your order after purchase but prior to delivery, you need to contact the store fulfilling your order as soon as possible to discuss. Stock is not always held on hand and once an order is placed with the manufacturer it is then made specifically for you. Changing or cancelling an order that has gone into production may carry a restocking fee at the store/manufacturer's discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount of a major failure. We do not refund for change of mind. However, if you have completed eligibility for our 60 Night Comfort Guarantee you may be able to swap your mattress - please see below.

If you purchased a mattress protector with your mattress you may be eligible for our 60 Night Comfort Guarantee. Please click here to review terms and conditions before contacting the store of purchase.