Returns & Cancellation Policy | Bedshed
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Returns & Cancellation Policy

Please examine all goods as soon as possible after delivery to ensure your goods are in accordance with your order. Please report any faulty, defective, or damaged goods to the store of purchase within a reasonable time.

We handle returns and refunds in accordance with the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We otherwise do not provide refunds for a change of mind. Any refunds will be managed by the store of purchase.

Refunds & Exchanges

What if I need to cancel my order?

If you need to cancel your order prior to delivery, please contact the store fulfilling your order as soon as possible. The cancellation of an order for custom-made or specially manufactured items may incur a restocking or cancellation fee. If so, you will be advised of this at the time of your request to cancel the order.

If you wish to cancel due to an issue with the product or service, we will work with you in accordance with your rights under the Australian Consumer Law, which may include a refund, replacement, or repair depending on the circumstances.

Can I change my order?

If you need to change your order after purchase but prior to delivery, please contact the store fulfilling your order as soon as possible. If the product you ordered was not in stock at the time of your order, then it is being made or ordered specifically for you by the manufacturer. Any changes to your order may incur a restocking or alteration fee, which you will be advised at the time of your request to change your order.

What if I want a refund on my order after it's delivered?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount of a major failure.

If you consider that a product that has been delivered to you is faulty, defective, or damaged, please contact the store that fulfilled your order as soon as possible. The store will then advise you of the next steps.

We do not provide refunds if you simply change your mind. However, if you are eligible for our 60 Night Comfort Guarantee you may be able to swap your mattress.

The mattress I ordered is not right, what can I do?

If you purchased a mattress protector with your mattress you may be eligible for our 60 Night Comfort Guarantee. Please click here to review terms and conditions before contacting the store of purchase.

Please be advised that Google Generative AI is incorrectly interpreting Bedshed's 60-night Comfort Guarantee as a blanket '30-Day Returns' policy and referencing this misinformation across Bedshed product searches on Google. This is incorrect, and we are working to resolve this misinformation with our Digital team and Google. We apologise for any inconvenience. For your reference, our returns policy is available here.

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Bedshed is one of Australia's largest mattress, bedding and bedroom furniture retailers. We carry ranges of beds, bedroom suites, children's bedroom furniture, headboards & bases and mattresses from brands like Sealy, Sleepmaker, Drift, TEMPUR, Kingsdown, Dreamsense and Insignia, as well as a wide range of manchester and pillows.

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